Improve the customer experience while increasing product margins.

We help today’s consumer goods companies identify opportunities to maximize value delivered to the customer while increasing product margins.

Effectively managing an integrated supply chain is critical to enable greater production efficiency, and control processing costs. We are experts at identifying non-value-added time while observing your working environment as it happens. We develop customer-centric operating measurements to deliver data on the value being provided to your consumer. Leveraging a customized continuous improvement framework, your team will have the tools to accelerate in today’s highly competitive environment

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We build lasting relationships

Case Studies

Petcurean Process Analysis

Customer Service Review for Stormtech

Marketing Process Review for RC Pet Products

Solutions

Business Transformation
Process Improvement
Change Management
Project Management
Continuous Improvement

Propel’s Process Improvement Methodology ensures that organizations are self-sustaining. The team was able to ingrain a culture of continuous improvement at our workplace. Four years later, I was still able to use the techniques Propel showed me to build capacity in our processes and improve the Client Experience.

Melanie DufourClient Experience Manager, GroupHEALTH

You have done an excellent job. Many thanks to you and your entire team. We now have a Master Standard Operating Procedure document for the Insurance Services Branch. This is a great milestone of achievement and we are indeed grateful to your team for a job well done. We sincerely hope to keep the good relationship going forward for continual improvement and future changes. Once more, on behalf of the entire department I say a big thank you.

Gregory IgboduduTeam Lead, Regional Municipality of Wood Buffalo

Our experience was excellent. The consultants partnered with our team and the VP of Operations to work together to achieve a common goal. Propel’s experience and knowledge of operational methodology allowed us to re-engineer our processes and as a result we were able to increase our capacity by 30%. I would certainly recommend Propel to distribution entities in the financial services business.

Paul IsaacsonPresident, Daystar Financial

Propel are the best business process review professionals that both myself and Credential have worked with. Over four years ago they worked with us on a business process review and four years later we are still using the strategies and tactics they introduced to us. I would not hesitate recommending them to any firm that is looking to streamline processes and further engage staff.

Ernie NichiporikRegional Vice President, National Bank of Canada
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