If you have an organization that is currently facing rapid growth, your current customer service model may not be effectively serving the organization. Even throughout…
Propel SolutionsJune 3, 2019
If you are like most businessowners preparing your business for sale, the sheer number of tasks that you must undertake to ensure a smooth transition…
Adam MillerJune 3, 2019
In our last issue, we talked about how to implement Process Metrics in your department. Now that you have identified the KPI’s to measure customer…
Propel SolutionsDecember 20, 2018
Building on parts 1 and 2 of this KPI series, part 3 is about implementing metrics. Implementing metrics involves both technical pieces such as refining…
Propel SolutionsDecember 18, 2018
How greater flow can increase efficiency in your business’ customer service “Water is powerful. It can wash away earth, put out fire, and even destroy…
Propel SolutionsDecember 13, 2018
The Theory of Constraints is a great place to start practicing continuous improvement and can be applied to any organization and practices in any business…
Propel SolutionsDecember 11, 2018
In our last issue, we talked about measuring Customer Value on four dimensions of Service, Cost, Quality and Speed. In this issue we share the…
Propel SolutionsDecember 6, 2018
The final step in forecasting and the last part of this Budgeting mini-series is developing a cash flow statement to accompany your budget. A simple…
Propel SolutionsDecember 4, 2018
