Example One Public Sector Improve Productivity. Implement KPIs

Grow services and infrastructure with efficient processes.

We work with the public sector to fulfill their duty to citizens, while reducing capital expenditures and operating expenses. We know that improvement takes more than a boardroom conversation.  We collaborate with your team and union in relatable ways to create sustained results. Our unique methods will motivate your team and drive results. We are your coaches in performance improvement.



Our approach ensures that your people are the key drivers of the change

Public sector organizations who build and maintain the core of citizen services and infrastructure are under constant cost pressure to reduce capital expenditures while improving operating expenses. Frequently unionized employees have become challenging to motivate under the pressure. Allow our team of relatable experts to coach your team to execute and drive results.

Propel Solution’s “right there with you” approach gains your teams trust and respect, allowing us to immerse ourselves into your culture seamlessly.  Collaboratively with your team we execute the plan, and during the process train your people in our unique, continuous improvement methods – ensuring you have a workplace that works.

Improve productivity and implement Key Performance Measurements

Return on your investment – A 3:1 ROI on your Initial Investment within the One Year. We provide you results you can grow with. Return on investment is achieved through increased customer value and elimination of waste.


Implementation of Management Tools – Propel will work alongside your organization’s leadership to implement tools that translate your strategic plan into activities understood by all employees.


Review of Current Practices and Tools – Propel will conduct a thorough as-is analysis from which we can then design sustainable solutions. This includes mapping key processes, gathering and analyzing financial/operating data, conducting direct observations and mapping out management tools.

Defined Key Performance Metrics (KPIs) – we will create a framework to identify the Key Metrics including Service Levels, Productivity, Speed and Quality for Key Processes. These measures can be used to determine the current level of performance as well as measure the success of the implementation.


Change Management Strategy – Propel will conduct an initial assessment of the organization to identify the change readiness.  We will then be able to provide a comprehensive plan to address change management needs for the project.


Ownership of Change – Our approach ensures that your people are the key drivers of the change and that they will continue to maintain ownership over their processes as they collectively optimize operations.


Process Documentation
Rapid Lean Assessment
Microsoft 365 Transformation
Process Improvement
Lean Improvement Training
We build lasting relationships

Case Studies

Improving Safety Training at Vancouver Ports Propel Solutions

Improving BCMEA’s Training, Safety and Recruitment Processes

CI Community of Practice Adoption Framework

CI & Enablement Toolkit for Hybrid Work

Implementing Lean Production at IFD

City of North Vancouver Services Review and Technology Roadmap with Propel Solutions

Implementing Business Licensing Improvements

Propel Solutions Change Management Support For First Nations Health Authority

Change Management Support for Implementation of Workforce Planning

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