If you have an organization that is currently facing rapid growth, your current customer service model may not be effectively serving the organization. Even throughout…
Propel SolutionsJune 3, 2019
If you are like most businessowners preparing your business for sale, the sheer number of tasks that you must undertake to ensure a smooth transition…
Propel SolutionsJune 3, 2019
Growing your business requires heavy capital investment and a lack of sufficient working capital can suffocate your business growth and prevent your business from acting…
Propel SolutionsDecember 21, 2018
In our last issue, we talked about how to implement Process Metrics in your department. Now that you have identified the KPI’s to measure customer…
Propel SolutionsDecember 20, 2018
Building on parts 1 and 2 of this KPI series, part 3 is about implementing metrics. Implementing metrics involves both technical pieces such as refining…
Propel SolutionsDecember 18, 2018
How greater flow can increase efficiency in your business’ customer service Water is powerful not because of its composition, but rather because of its flow.…
Propel SolutionsDecember 13, 2018
The Theory of Constraints (ToC) is a great place to start practicing continuous improvement and can be applied to any organization and practices in any…
Propel SolutionsDecember 11, 2018
In our last issue, we talked about measuring Customer Value on four dimensions of Service, Cost, Quality and Speed. In this issue we share the…
Propel SolutionsDecember 6, 2018
