Process Improvement

We believe in the power of being and doing better.

Respond to threats and opportunities with agility. We transform your operating structure so you can nimbly make bold moves.

Our approach is unique – we work directly with your team to view your processes, and then extract the value-add activities in real-time. We give you results you can grow with, establishing and implementing key performance metrics to track the effectiveness of your transformation. Tiered customer support models and shared services frameworks drive you to embrace engaging your employees in new and rewarding ways, while keeping the focus on building the architecture for your tomorrow.

We empower our clients by training them in continuous improvement methods which pay dividends long after our consultants have left.

How We Help
Proven Results

Our Approach Ensures that Your People are the Key Drivers of the Change

Powerful Lean Methodology

Our proven lean process improvement will deliver real and sustained results in 15 – 25 weeks. We embed ourselves in your organization to look beyond process – examining products, accountability structures, staff performance, and use of technology that are critical to your operations. In doing so we customize our improvement tool kit for your organization to go beyond one time improvements.

We know that the hardest part is implementation, so we stay with you through this process. We coach your Managers to use developed management tools and Key Performance Indicators (KPIs) to improve day to day operations and implement the process changes in their areas.

Employee Engagement

Your people are mentored every step of the way through interviews, process mapping, observing processes, and developing ideas for improvement. This engaging approach moves the organization through change management cycle and ensures that the process improvements stick. We provide the necessary kickstart to your Lean Journey.

Why Propel

We provide you results you can grow with. Propel is Western Canada’s leading Operations Improvement Firm. We are accredited in Lean Improvement and certified Change Management Specialists. We train your team to deliver a culture of continuous improvement that pays dividends long after the project is complete. The results are measurable on your financial statements with a 3:1 ROI – guaranteed.

Propel inspires a culture of continuous improvement

Return on investment Guarantee – A 3:1 ROI on your project investment is guaranteed within one year. Return on investment is achieved through increased customer value and elimination of waste.

Key Performance Indicators (KPIs) – We will work with your team to identify customer focused Key Performance Indicators (KPIs) that will measure the success of the implementation of the changes.

Mapping of Key Processes using industry best-practice Business Process Mapping Notation (BPMN 2.0) – We create process maps to set the baseline for process flow analysis. We interview managers and key employees to draft process maps, including information flows, roles, and system touch points.

Quantification of Value-Added and Non-Value-Added Activities – Propel will spend a day in the life with your team to observe processes, uncovering value-added and non-value-added activities.

Team Lead Roles and Responsibility Assessment – We spend time with team leads to understand their responsibilities, identifying ways to increase active management time.

Management Toolkit – We create and install management tools to measure and identify the Key Performance Indicators.

Implemented Method Changes – Propel identifies and assists with the implementation of Quick Wins and longer term recommendations to streamline processes so that they are designed to be scalable, cost-effective and quality oriented.