We are experts at finding opportunities. Once the right process measures are developed in your professional services firm, your value proposition can be easily and accurately communicated across all levels of the organization. We empower teams, increase productivity, and enhance customer experiences. These incremental improvements will add up to impactful results – and pay dividends long into the future.
Increase employee engagement, accelerate growth and profitability
We help professional services firms identify opportunities for growth and profitability to generate a measurable 3:1 Return. Guaranteed. We develop process measures that communicate the value proposition of your organization from frontline to executive which in turn creates an ongoing culture of continuous improvement that pays dividends long after the project is complete
Working together with your team, we engineer workplaces that work; improving delivery, increasing productivity and enhancing your customer experience. We empower teams to generate incremental improvements that add up to impactful results. Our mission is to instill a culture of continuous improvement that optimizes business performance, paying dividends long after our team has left.
Propel’s methodology goes beyond processes to examine products and people including staff performance, management behavior and use of technology that are critical to your business operations. We do not simply leave clients with a report of recommendations. Rather, we employ an approach that engages your people through every step of the transformational journey.
Propel brings an experienced team with deep industry knowledge and a powerful Methodology to every initiative. Below are some of our key activities you can expect during the project:
Defining Key Performance Metrics (KPIs) – we will create a framework to identify the Key Metrics including Service Levels, Productivity, Speed and Quality for Key Processes. These measures can be used to determine the current level of performance as well as measure the success of the implementation.
Ownership of change – Our approach ensures that your people are the key drivers of the change and that they will continue to maintain ownership over their processes as they collectively optimize operations.
Review of Current Practices and Tools – Propel will conduct a thorough as-is analysis from which we can then design sustainable solutions. This includes mapping key processes, gathering and analyzing financial/operating data, conducting direct observations and mapping out management tools.
Assessing Impact of Non-Value-Added Activities – Propel will perform process observations to uncover the customer value-added and non-value-added activities. These observations will highlight manufacturing capacity.
Change Management Strategy – Propel will conduct an initial assessment of the organization to identify the change readiness. We will then be able to provide a comprehensive plan to address change management needs for the project.
Implementation of Management Tools – Propel will work alongside your company’s leadership to implement tools that translate your company’s strategic plan into activities understood by all employees.