The Challenge 

Mountain Equipment Co-op (MEC) is Canada’s Largest Outdoor provider. Headquartered in Vancouver, with over 40 years’ experience MEC engaged Propel to assist with re-structuring the organization to reap the benefits from the upcoming E-Commerce Re-Platform. The scope of this engagement was to gain an understanding of MEC’s unique business requirements, training needs, to ensure that the organizational structure was best setup to support the Hybris E-Commerce Platform. Propel was charged with supporting the organization through evaluation of the current organizational structure and determining future roles and responsibilities to utilize Hybris at go-live.

The Objectives

  • As-Is Organizational Structure:  Propel conducted a comprehensive review of the current organizational structure and processes to identify roles and responsibilities within four key departments: IT, Marketing, Operations and Product Information.
  • Platform Assessment and Gap Analysis: From interviews with stakeholders, group workshops and a review of business process improvement best practices, Propel conducted a Gap Analysis to outline process and resource gaps to suggest feasible alternatives to mitigate the gaps. Propel worked with stakeholders to identify procedures, systems and tools required for the Hybris implementation.
  • Design and Implementation of Organizational Structure: Propel designed the organizational structure to best prepare MEC for Hybris.  Actions to address the gaps were prioritized by stakeholders and communications plans were created to ensure organizational changes were well-communicated.

The Results                                                                                                                                                                    

All work was completed on time and on budget. As a result of the engagement, MEC achieved a streamlined organization and reporting structure with no impact to resourcing levels to reap the benefits of their technology implementation. Overall, this prepared MEC for a seamless transition to their new E-Commerce solution at go-live.