Process Documentation

We align your operations to your goals.

The first step is getting your team on the same page. Together we map your end to end value delivery process.

Quickly discover and document your processes, to help you identify bottlenecks, reduce errors, and resolve confusion and conflicts among your staff. Through interviews with employees and managers, documentation review and observing the process we will develop end-to-end process maps for your organization using industry best practice Business Process Mapping Notation 2.0 (BPMN 2.0), which will be adapted to meet your unique business needs. The resulting maps will include all steps in the process, interdepartmental relationships, systems touch points, regulatory requirements, decision points and any documentation required throughout the process.

How We Help
Proven Results

Best process improvements are done in partnership

Proven Approach

Our proven process mapping approach provides value delivery maps within 5 days. Through interviews with employees and managers, documentation review and observing the process we will develop end-to-end process maps using industry best practice Business Process Mapping Notation 2.0 (BPMN 2.0), which will be adapted to meet your unique business needs. We will lead your experts from cross-functional teams through a workshop. This participative approach is designed to break down silos between the areas as they create a collective view of the process.

Industry Best Practice

The maps will include all steps in the process, interdepartmental relationships, systems touch points, regulatory requirements, decision points and any documentation required throughout the process. Once we create the process maps, we will walk employees and management through the maps to garner feedback. This approach will provide information for our analysis and identify operating problems, resourcing concerns, technology gaps and engagement opportunities that your employees perceive in the process. This step helps kickstart employee buy-in for process improvement, a crucial first step in the Change Management Process.

Why Propel

Propel’s systematic approach helps organizations review their current structure and practices to optimize underlying processes and achieve measurable results. We are not generalists; it is our depth of knowledge and experience working with operational processes that allows us to get to the root cause of problems fast.

We uncover non-value added activities

Mapping of Key Processes using industry best-practice Business Process Mapping Notation – We create process maps to set the baseline for process flow analysis. We interview managers and key employees to draft process maps, including information flows, roles, and system touch points.

Quantification of Value-Added and Non-Value-Added Activities – Propel will spend a day in the life with your team to observe processes, uncovering value-added and non-value-added activities.

Team Lead Roles and Responsibility Assessment – We spend time with team leads to understand their responsibilities, identifying ways to increase active management time.

Identification of Quick Wins – Propel identifies and assists with the implementation of simple process improvements that do not require systems implementation.